Frequently asked questions

Frequently Asked Questions (FAQ)

Frequently Asked Questions

1. Where do you deliver?

We deliver to all cities and regions across Morocco.

2. How long does delivery take?

Estimated delivery times:

  • 1–3 business days for major cities

  • 3–7 business days for other areas

Delivery times may vary during busy periods or holidays.

3. What payment methods do you accept?

We currently offer Cash on Delivery (COD) only.

You pay when your order arrives.

4. What products do you sell?

We specialize in:

  • Sports hijabs

  • Gym hijabs

  • Modest activewear

  • Fitness outfits for women

  • Comfortable and breathable sportswear

Our products are designed for comfort, movement, and modesty.

5. Are your gym outfits suitable for workouts?

Yes. Our activewear is designed for:

  • Gym training

  • Running

  • Walking

  • Fitness sessions

  • Everyday sporty wear

We focus on comfort, flexibility, and breathable fabrics.

6. How do I choose the right size?

Size information is available on each product page.

If you need help choosing a size, contact us on WhatsApp and we will gladly assist you.

7. Can I exchange a size if it doesn’t fit?

Yes. Size exchanges are possible depending on product availability and according to our Exchange Policy.

The item must be unused and in original condition.

8. How can I place an order?

Simply:

  1. Add products to your cart

  2. Enter your shipping information

  3. Confirm your order

Our team may contact you to confirm your order before shipping.

9. Can I return a product?

Returns are accepted for eligible items according to our Return & Exchange Policy.

Please contact us within the allowed period after delivery.

10. What if I receive a damaged or incorrect item?

Please contact us within 48 hours with:

  • Your order number

  • Photos of the item received

We will resolve the issue as quickly as possible.

11. Do you restock sold-out products?

Some popular items may be restocked. Follow our social media pages or contact us for availability updates.

12. How can I contact customer support?

You can contact us anytime:

[Your Store Name]
Email: essadabdelfattah54@gmail.com 
Phone / WhatsApp: +212 607079818
Morocco.