Shipping & Delivery Policy (Morocco)

Shipping & Delivery

Thank you for shopping with us. We are committed to delivering your order safely and as quickly as possible across Morocco.

Delivery Areas

We currently ship to all major cities and regions in Morocco, including:

• Casablanca

• Rabat

• Marrakech

• Tangier

• Agadir

• Fes

• Meknes

• Oujda

• And surrounding areas

Processing Time

Orders are processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

• Major cities: 1–3 business days

• Remote areas: 3–7 business days

Delivery times may vary during holidays, sales periods, or due to courier delays.

Shipping Fees

Shipping fees are calculated at checkout based on:

• Delivery location

• Order size/weight

• Selected shipping method

We may offer free shipping promotions on selected orders or minimum purchase amounts.

Order Tracking

Once your order is shipped, you will receive:

• A confirmation email or SMS

• Tracking information (if available)

Cash on Delivery (COD)

We offer Cash on Delivery for eligible orders within Morocco.

Please ensure:

• Correct shipping information

• Someone is available to receive the package

Failed Deliveries

If delivery fails due to:

• Incorrect address

• Unreachable customer

• Refused package

The order may be delayed, returned, or canceled.

Damaged or Missing Items

If your package arrives damaged or incomplete, please contact us within 48 hours of receiving your order with:

• Your order number

• Photos of the package/items

We will review the issue and assist you as quickly as possible.

Contact Us

For any shipping or delivery questions, please contact our support team:

• Email: essadabdelfattah54@gmail.com

• Phone/WhatsApp: +212607079818